Privacy Policy

Last updated: May 2026

1. Introduction

Welcome to Palki BD. We are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and your rights regarding it. For questions, contact us at support@palkibd.com.

2. Information We Collect

We collect information you provide when placing an order, creating an account, or contacting us:
  • Name, phone number, and delivery address
  • Email address
  • Payment references (we do not store banking credentials)
We may also collect technical data such as IP address, browser type, and pages visited.

3. How We Use Your Information

We use your data to:
  • Process and fulfil your orders
  • Send order confirmations and delivery updates
  • Respond to your support enquiries
  • Send promotions (only with your consent)
  • Improve your browsing experience
  • Comply with legal obligations

4. Payment Information

We do not store your payment credentials. Transactions are processed securely through bKash, Nagad, and Rocket. Please refer to their privacy policies for how they handle financial data.

5. Sharing Your Information

We do not sell or rent your data. We may share it with:
  • Delivery partners — to ship your orders
  • Service providers — under strict confidentiality agreements
  • Legal authorities — when required by law

6. Cookies

We use cookies to remember your cart and preferences, analyse traffic, and show relevant content. You can disable cookies in your browser settings, though some features may be affected.

7. Data Retention

We retain your data only as long as necessary, or as required by law. Order data is typically kept for up to 3 years for accounting and legal compliance.

8. Your Rights

You have the right to:
  • Access the data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing at any time
To exercise these rights, email us at support@palkibd.com.

9. Security

We implement reasonable security measures to protect your data. However, no online system is entirely risk-free. We encourage you to use strong passwords and keep your login details safe.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted here with an updated effective date. We recommend reviewing this page from time to time.

11. Contact Us

For any privacy-related questions:

Palki BD
📧 support@palkibd.com
🌐 palkibd.com